Frequently Asked Questions
1. What information does AllyFarm collect?
Personal Information: When you shop with us, create an account, or reach out for customer support, we may collect details like your name, email address, shipping and billing addresses, phone number, and payment information (such as credit card details or PayPal account info). If you engage with our styling services, we might also collect your fashion preferences and size information.
Non-Personal Information: As you browse our website, we automatically gather data like your IP address, browser type, device information (including make and model), operating system, the pages you visit, the time spent on our site, and the links you click. This helps us understand how you interact with AllyFarm and improve our services.
2. How does AllyFarm use my information?
- Order Fulfillment: We use your information to process and deliver your orders, handle returns and exchanges, and send you order confirmations, shipping updates, and invoices.
- Customer Support: To assist you with any inquiries, feedback, or issues you may have, our customer support team accesses relevant information to provide you with the best solutions.
- Personalized Experience: Based on your shopping history and preferences, we personalize your browsing experience, recommend products that might interest you, and send you targeted marketing emails. You can always opt out of marketing communications at any time.
- Website Improvement: The non-personal information we collect helps us analyze website performance, identify trends, and make enhancements to ensure a seamless shopping experience for you.
- Security and Fraud Prevention: We use your information to verify your identity, detect and prevent fraud, and protect the security of your account and our systems.
3. Will AllyFarm share my information with third parties?
We may share your information with trusted third parties in the following circumstances:
- Service Providers: We work with partners like payment gateways, shipping carriers, and email marketing services to help us operate our business. These providers have access to your information only to perform specific tasks on our behalf and are obligated to keep it confidential.
- Legal Requirements: If required by law, we may disclose your information to comply with legal processes, respond to government requests, or protect our rights, property, and the safety of our customers.
- Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transition, your information may be transferred as part of the transaction. We will notify you via email and prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your information.
4. How does AllyFarm protect my information?
We take the security of your information seriously and implement a variety of technical, physical, and administrative measures to safeguard it. This includes using secure socket layer (SSL) encryption to protect data transmitted between your browser and our website, storing your payment information with trusted payment processors that comply with industry-standard security protocols, and restricting access to your information to only those employees and partners who need it to perform their duties.
5. What are my rights regarding my information?
You have the right to:
- Access: Request access to the personal information we hold about you.
- Correct: Ask us to correct any inaccurate or incomplete information.
- Delete: Request the deletion of your personal information, subject to legal requirements and exceptions.
- Object: Object to the processing of your information for certain purposes, such as direct marketing.
- Withdraw Consent: If you have given us consent to process your information, you can withdraw it at any time. However, this may affect our ability to provide certain services to you.
To exercise these rights, please contact us at
[email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
6. How does AllyFarm use cookies and similar technologies?
We use cookies, web beacons, and other similar technologies to enhance your browsing experience, analyze website usage, and deliver personalized content and advertisements. You can manage your cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the functionality of our website.
7. Does AllyFarm collect information from children?
Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information as soon as possible.
8. How often does AllyFarm update this Privacy Policy?
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or customer feedback. We will notify you of any significant changes by email or by posting a notice on our website. Your continued use of our services after the effective date of the updated policy constitutes your acceptance of the changes.
Contact Us
If you have any questions, concerns, or feedback about our Privacy Policy or how we handle your information, please contact us at:
