Return policy

AllyFarm Return & Exchange Policy

1. Eligibility Criteria

• Timeframe: Items must be returned within 30 days of the purchase date (proof of purchase required).
• Condition: Products must be unused, unopened, and in original packaging with all tags, labels, and accessories intact.
• Exceptions:
  • Perishable goods, personalized items, and digital products are non-returnable.
  • Clearance/sale items are eligible for exchange only (no refunds).

2. How to Request a Return

1. Contact Support:
   • Email [email protected] with your order number, item details, and reason for return.
   • Include photos of the product (if damaged/defective) and packaging.
2. Return Authorization (RA):
   • Our team will issue an RA number within 1–2 business days.
   • Returns without an RA number may be rejected.
3. Shipping Instructions:
   • Use a trackable shipping method and keep the tracking number.
   • Return shipping costs are the customer’s responsibility unless the item was damaged upon arrival.

3. Refunds & Exchanges

• Inspection: Items are inspected within 3 business days of receipt.
• Refund Processing:
  • Approved refunds are issued to the original payment method within 5–7 business days.
  • Partial refunds may apply to items missing accessories or in damaged packaging.
• Exchanges:
  • Request an exchange for a different size/color via email.
  • Exchanged items ship once the return is processed.

4. Damaged or Defective Items

• Report Within 7 Days:
  • Contact [email protected] immediately with photos of the defect and packaging.
  • We will cover return shipping and offer a replacement or full refund.

5. Excluded Items

• Gift cards, digital subscriptions, and custom-made products.
• Items purchased from third-party sellers (check their policies separately).

6. Contact & Updates

• Customer Support: [email protected]